Return Policy for GTCARPARTSUK.com
At GTCARPARTSUK, we want to ensure that you’re completely satisfied with your purchase. If for any reason you are not happy with your order, we offer the following return policy:
1. Eligibility for Returns
- Returns are accepted within 30 days from the date of purchase.
- To be eligible for a return, the product must be unused, in its original condition, and in the original packaging.
- Certain items, such as electrical components, special-order parts, and custom-made products, may not be eligible for return. Please verify the return policy on individual product pages.
2. How to Return an Item
- To initiate a return, please contact our customer service team at [email address or phone number] with your order number and the reason for your return.
- Once your return request is approved, we will provide you with return instructions and a return authorization number (RAN).
- The customer is responsible for the return shipping costs unless the product is faulty or incorrect.
3. Refund Process
- Once we receive and inspect the returned item, we will process your refund to the original payment method.
- Refunds may take up to 7 business days to be processed, depending on your bank or payment provider.
4. Damaged or Incorrect Items
- If you receive a damaged or incorrect item, please contact us immediately. We will cover the return shipping and provide a full refund or replacement.
5. Non-Returnable Items
- Due to the nature of certain products, we cannot accept returns for the following:
- Electrical items, fluids, or batteries unless faulty.
- Items that have been installed, used, or altered.
- Special order or custom parts.
6. Exchanges
- We do not offer direct exchanges. If you wish to exchange an item, please return the original item and place a new order for the desired product.
If you have any questions or concerns regarding our return policy, feel free to contact our customer service team for assistance.
Thank you for shopping with GTCARPARTSUK!